Terms and Conditions

Who Can Play

You must be at least nineteen years old and legally allowed to participate in online gambling in the province or territory where you live. It is your sole responsibility to confirm that online gaming is permitted in your location. Employees, directors, and immediate family members of the operator or its affiliated companies may not open accounts or play for real money.

Account Rules

Only one account per person, household, IP address, and payment method is allowed. All information supplied during registration must be truthful and kept up to date. We reserve the right to ask for proof of identity, age, and address at any time. If we discover that an account was opened with incorrect or misleading details, we may close it and void any winnings.

Keeping Your Account Secure

You are responsible for the security of your username and password. Do not share these details with anyone. Any activity that takes place under your account will be treated as having been carried out by you. If you suspect that someone else has accessed your account, you must contact customer support immediately.

Deposits and Cashouts

Funds can be added to your account using the payment options displayed in the cashier. All deposits are processed instantly once approved by your financial provider. Withdrawals are subject to standard verification checks to protect both you and the operator. Once a withdrawal request is approved, the time required for funds to reach your account depends on the method you choose.

Before any withdrawal can be completed we must confirm that the same payment method used to deposit has been verified and that all bonus and wagering conditions have been satisfied where applicable. We do not charge fees for processing withdrawals, although your bank or payment provider may apply their own charges.

Bonuses and Promotions

From time to time we make welcome offers, reload bonuses, free spins, and other promotions available. Each offer has its own set of rules including wagering requirements, time limits, game restrictions, and maximum withdrawal limits on winnings. You should always read the specific terms attached to any promotion before claiming it. We reserve the right to remove, amend or cancel any promotion without notice.

Attempting to claim bonuses on multiple accounts, using misleading information, or abusing promotion mechanics may result in the bonus and any associated winnings being removed.

Game Integrity and Fair Play

Every game on the platform uses certified random number generators that have been independently tested. RTP percentages and game rules are available within each title. You agree to accept the outcome of every game as final. Collusion, use of bots, software that provides an unfair advantage, or any form of cheating will lead to immediate account closure and forfeiture of funds.

Prohibited Activities

You may not use the platform for any unlawful purpose. This includes, but is not limited to, fraud, money laundering, terrorist financing, arbitrage betting across multiple operators, or providing false registration information. We cooperate fully with regulatory and law-enforcement authorities when required.

Opening accounts on behalf of someone else, using VPNs or other tools to hide your true location when it is restricted, or abusing chargeback processes are all strictly forbidden and may result in permanent exclusion from the site.

Responsible Gaming

We take player protection seriously. Tools such as deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion are available in the account settings. If you feel that gambling is becoming a problem, we encourage you to use these tools or contact one of the support organisations listed on our responsible-gaming page. Self-exclusion is binding and cannot be reversed until the chosen period ends.

Our Liability

The website and services are provided as they are. We do not guarantee uninterrupted access or that the site will be free from errors. To the maximum extent permitted by law we will not be liable for any indirect, special, or consequential losses, including loss of profits or data. Our total liability to you will never exceed the amount you have paid to us in the thirty days preceding any claim.

Changes to These Terms

We may update these Terms and Conditions when necessary to reflect changes in law, regulation, or our business practices. The updated version will be posted on this page with the effective date clearly shown. Your continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend that you review this page regularly.

Closing Your Account

You may close your account at any time by contacting customer support. Any remaining balance will be returned to you after all verification checks are completed, provided there are no ongoing investigations or wagering requirements. We also reserve the right to close or suspend accounts that violate these terms.

These Terms and Conditions were last updated on 15 March 2025 and represent the entire agreement between you and PowerPlay Casino regarding your use of our services.