Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and enjoyable online gaming experience. When you create an account or make use of our services, we ask for details such as your full name, date of birth, residential address, email address, telephone number, and government-issued identification to verify your identity and comply with legal requirements.

Financial information required to complete deposits and withdrawals is also collected. This includes payment method details, though we do not store complete credit card numbers on our primary systems. In addition, we automatically gather technical information about your visits, including your IP address, browser type, device operating system, pages viewed, and the times and dates of your activity.

Non-Personal Information

Usage data and aggregated statistics help us understand how our platform is used. This information does not identify you personally but allows us to improve site functionality, analyse trends, and maintain the quality of our services.

How We Use Your Information

Your personal information is used to create and manage your account, process transactions, and deliver the games and services you request. We also use it to verify your age and identity, prevent fraud and money laundering, and meet regulatory obligations that govern online gambling in Canada.

From time to time we may send you important account notifications, responsible gaming messages, or promotional offers that we believe may interest you. You can adjust your communication preferences at any time through your account settings or by contacting customer support.

Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties for marketing purposes. Information may be shared with trusted service providers who perform functions on our behalf, such as payment processors, identity verification agencies, customer support platforms, and hosting services. These partners are contractually required to keep your information confidential and to use it only for the purposes we specify.

Disclosure may also be required by law, court order, or regulatory request from gaming authorities or other government bodies with jurisdiction over our operations. In the event of a business transfer or merger, your information may be passed to the new operator under the same standards of protection outlined in this policy.

Cookies and Tracking Technologies

Our website and mobile platform use cookies, pixels, and similar technologies to remember your preferences, maintain your login session, analyse site traffic, and provide personalised content. These tools help us understand which features are most popular and how we can improve the player experience.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our platform or affect the overall performance of the site.

Data Security

We take the security of your personal information seriously and employ industry-standard administrative, technical, and physical safeguards. All data transmitted between your device and our servers is encrypted using secure socket layer technology. Access to personal information is restricted to employees and contractors who require it to perform their duties and who are bound by confidentiality obligations.

Despite these measures, no system can guarantee absolute security. We encourage you to keep your login credentials confidential and to practise good internet security habits.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain circumstances, ask for its deletion. You may also withdraw consent for the processing of your information, subject to legal and regulatory requirements that may prevent us from doing so immediately.

To exercise these rights, please contact our privacy team using the contact information provided at the end of this policy. We will respond to your request within the timeframes required by applicable Canadian privacy legislation.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We recommend that you review the policy periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected] or through the customer support channels available on our website.